Shipping

SHIPPING

Currently we're only shipping within Australia
However, please contact me and I'm sure we'll work something out.  

Australia 
Orders over $100 qualify for free shipping applied automatically at checkout
All shipping has a standard flat rate of $4.00 up to 2kg
Standard shipping with tracking is $8.50(recommended) 
Express shipping is available for $12.00 for items up to 2kgs

Smaller prints will be sent flat with a backing board in an ink safe slip.
Larger prints will be sent in a tube.
Art worked on stretched canvas will be bubbled wrapped and packaged or unstretched on canvas and rolled in a tube.  

Large Items (art above 50cm/framed items) incur a shipping cost of $20 AUD

XLarge Items (art above 70cm/framed items) incur a shipping cost of $50 AUD

Local delivery and pickup available for postcodes 3429. 

 

 

PLEASE NOTE: If you have purchased multiple items they may be sent out separately due to stock locations. 

HOW LONG BEFORE MY ARTWORK ARRIVES?

Each print is made to order, so that may take a 3-7 business days as a majority of prints are sent to be printed using Giclée printing methods from a third party, these are the artworks printed on 310gsm cotton rag. 
Giclée print orders made before Tuesday will be shipped by Friday.

Artwork printed on 192gsm paper is typically printed by me using my inkjet printer and will be printed and shipped within 1-3 business days. 

Shipping time depends on where you live. 
Australian residents should receive their artworks within 2 weeks - *COVID dependant.

For those out of Australia please allow time for customs in your own country

Shipping times are a guideline and shipping delays are outside our control. You will receive tracking information in your order confirmation. I recommend you review your tracking for updates.

 

REFUNDS & CANCELLATIONS

In the unlikely event that your artwork is damaged when received, please photograph the packaging before opening - with visible postage details. Please also photograph the damage artwork. 
 
Contact me via roslyndonohueart@gmail.com with your images attached within 7 days of delivery. All refunds and returns will not be considered after 7 days from receiving. 

You will be notified on your refund once we have inspected the artwork on return, and will be emailed directly to whether your refund was approved or not. Payment will be automatically refunded on your original payment method. Please allow 3-10 business days for your banking or credit card company to process the return your funds.