Terms & Conditions

All artwork can be purchased through this website. All other enquires via other social media platforms will have that same quotes as the website in conjunction with shipping costs. 

All sales of artwork are final and non-refundable.

Artwork may be paid in full via this website. Alternative methods of pay are also available e.g. AfterPay

AfterPay is available for payments under $2000, as in their terms of service. 

Paying for your limited edition artwork in full, or commencing any purchase payment plan indicates that you have agreed to purchase the artwork listed in your order. 

You will not be refunded if you change your mind after you have purchased your limited edition artwork, or if you change your mind during your payment plan. 

When your invoice has been paid in full, and the funds have been received by Roslyn Donohue Art, your limited edition artwork will be signed and shipped to the address you have provided.

 

Shipping Policy

 Shipping Costs

Postage within Australia - flat rate of $4.00AUD (no tracking ) or $8.50AUD (tracked) 5kg and under 
Express within Australia $12.00 AUD 2kg and under 
All shipments over 2kg will incur an additional shipping charge unless covered by free shipping over $100 (This is due to item size) 

We currently do not ship outside of Australia. 

The shipping charge covers the cost to send you your order based on your location, packaging and handling, and the dimensions and price of your chosen artwork. 

Roslyn Donohue Art does not allow customers to choose their own shipping agent or courier. 

Turn Around Time

Upon payment of your invoice, your artwork is printed and wrapped, boxed with cardboard and posted with a tracking ID, to ensure the utmost safety and peace of mind during transit by our shipping agent. 

Please allow 2 weeks for your artwork to be sent to you. You will receive a tracking number from our shipping agent within this time frame.

Delayed Post

Please note that there may be significant delays with deliveries at this time due to COVID-19. Australia Post are working hard to deliver all orders on time however they are currently experiencing significant increases nationwide which may cause some delays.

Please take into account that there are busier times of the year such as Christmas when your order may take slightly longer than expected. Please continue to check your tracking number during these rare times. 

For any additional enquiries regarding postage delays please feel free to email roslyndonohueart@gmail.com 

 

Refund Policy 

Change of Mind

Refunds or exchanges are not offered for limited edition pieces of artwork simply for “change of mind”. 

All photographs and videos of the original artwork online are presented as accurately as possible to the real life original artwork colours. 

Due to the sensitive nature of transporting art, all sales of original artwork are final and non-refundable. 

Paying for your artwork in full, or commencing your purchase payment plan indicates that you have agreed to purchase the artwork listed on your invoice. You will not be refunded if you “change your mind” after you have purchased your original artwork, or if you “change your mind” during your payment plan. 

 Ageing

Refunds or exchanges are not offered for original pieces of artwork simply for “ageing” as described below. 

From the moment a painting is made, it begins to age. As the print continues to age, please avoid placing your print in direct sunlight and avoid moisture. 

Damage during transit

All original artwork is handled with the utmost care during the packaging process. In the unlikely circumstance of your delivery being damaged in transit, please photograph the packaging BEFORE opening the delivery.

Send images to roslyndonohueart@gmail.com within 24 hours of receiving your package. Upon confirmation that your original artwork has been damaged in transit (at the discretion of Roslyn Donohue Art), you have the choice of a refund via your original method of payment, or a commission painting to replace your artwork with complimentary shipping.

If you are unable to provide detailed images requested above, we are unable to proceed with a refund. Please note we may require that the damaged original artwork is returned in order to proceed with our insurance claim. It is your responsibility to return the original artwork to Roslyn Donohue Art at your own expense, and provide Roslyn Donohue Art with a receipt for this. Once we have received the original artwork and the receipt we will refund you the shipping cost. 

Lost during transit

In the unlikely event that your artwork is lost in transit by our shipping agent, please be kind (we are equally as upset this has happened) and we will endeavour to do whatever is in our power to resolve this issue. Upon confirmation that the original artwork has been misplaced in transit (this decision is at the discretion of Roslyn Donohue Art) you will be given the choice of a refund (including shipping) via your original method of payment, or a commission piece to replace the artwork (including shipping). 

Incorrect shipping address

We always check to ensure that all parcels have the correct shipping address and labelling that you have provided to us. Please note that we are not responsible or liable for any items which are lost or unattainable due to an incorrectly supplied address by you as the customer. You will not be refunded under these circumstances. 

Timeframes

Please note that PayPal refunds can take up to 28 business days to clear.